So many things to follow by, like KPI, SLA, customers satisfaction .........bla bla bla. The list goes on.
When I first joined a call centre, I have high regards for it and everything in it. wow IT Helpdesk Specialist or IT Helpdesk Analyst. Nice name and job title.
I think I'm changing my mindset, lets call it Helldesk. I gotta follow the Malaysian trend.
IT Helldesk Analyst....now this is cool!
According to one of the training that I went, the sifoo lecturer highlighted that call centre industry will be one of the major industry that will "melanda" Malaysian shore. Its gonna be billion ringgit industry.
I guess it will indeed be. Its just the mentality of Malaysians adapting to the industry. Or should I say the industry adapting to it?
Hilariously, I found the meaning searching for the word Helldesk on the internet:
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